"Norterra Technical Group has been invaluable. As my business has expanded, Norterra has supported us at every stage. They not only meet our needs but also provide the expertise required to maintain efficiency and effectiveness. I can concentrate on patient care without concerns about IT issues. I am confident in receiving honest answers and assured that my business is always protected."
DR. KATE WILLIAMS
The Wellness Way Eden Prairie
"As we go through major transformation in our organizational structure and processes, I appreciate Norterra’s assistance in keeping our team on track and facilitating change management. I also value how their industry experience gives us confidence in implementing these changes."
STEVEN CHIANG, CEO
HammerTech
How We Strengthen Your Team
We’re here to amplify, not replace. Our co-managed IT services are designed to work alongside your team, respecting their role while giving them the tools, coverage, and freedom they need to focus on what matters most.
Collaborative Daily Support
We handle the incoming noise — user requests, tickets, routine tasks — so your internal team can focus on high-impact work without distraction. Our support is responsive, reliable, and coordinated directly with your internal staff.
Integrated Workflow Access
We work inside your existing systems, not around them. Our team uses your tools and follows your processes to ensure our IT services blend seamlessly into daily operations, maintaining continuity and eliminating unnecessary silos.
Flexible and Scalable Roles
Whether you need help desk support, project collaboration, or overflow capacity, we adjust our role to match your internal needs — scaling up or down without frustrating red tape or delays, and never stepping on your team’s toes.
Trusted Communication Lines
We stay aligned through clear, respectful communication. You’ll always know who’s doing what, and so will your team — no surprises, no overreach, just consistent, professional IT services that match your internal culture.
When Your Team Hits a Wall...
Even the best internal IT teams can get overwhelmed by daily tickets, calls, and user requests. When routine support tasks eat up bandwidth, strategic work gets delayed — and your team ends up stuck in reactive mode instead of leading forward.
That’s where we come in. Our co-managed IT services are built to lift the pressure, giving your staff the breathing room they need to focus on complex projects and long-term goals. We fill the gaps, not take over — keeping your operations smooth.
Why Norterra Fits Right In
We understand how to support without disrupting. Our co-managed IT services are designed to match your team’s pace, processes, and priorities. We integrate quickly, communicate clearly, and always respect the role of your internal experts.
With Norterra, you don’t get a competing agenda — you get a true partner. We build trust by showing up consistently, handling the details, and making life easier for your team. The result: less burnout, more progress, and more positive outcomes for your business.
Helpdesk and Ticket Support
Handling User Requests So Your Team Can Focus on Strategy
We manage incoming tickets, resolve user issues, and keep daily operations running smoothly so your internal team can concentrate on projects that move the business forward. Our IT services are responsive, clear, and designed to reduce bottlenecks across your support queue.
Here’s how our helpdesk-focused IT services reduce pressure and improve team efficiency right away:
Fast, reliable ticket response that meets your team’s quality standards and expectations.
Reduced backlog so your internal IT staff can work on complex and strategic initiatives.
Consistent service that keeps end users supported without draining your internal resources.
System Monitoring and Maintenance
Keeping Everything Running Without Overloading Your Staff
We take on the behind-the-scenes responsibility of keeping your systems healthy and up to date. From patching and updates to monitoring and alerts, we help prevent issues before they start — all while staying aligned with your internal team’s plans.
Here’s how our monitoring-focused IT services improve reliability without creating extra work for your team:
Active monitoring that detects problems early and alerts the right people before things go wrong.
Regular maintenance tasks completed without interrupting internal projects or workflows.
Fewer unexpected issues, helping your IT staff spend less time fighting fires and more time building.
Project Collaboration
Giving You Extra Hands Without Losing Control
We support your team on complex projects that require more time, hands, or technical experience. Whether it’s a deployment, upgrade, or migration, our role is to strengthen your results — not take over. We stay in sync, on task, and always accountable.
Here’s what to expect when our co-managed IT services plug into your next major initiative without slowing you down:
Project support that complements your team’s strengths and fills in wherever extra help is needed.
Seamless communication and coordination that respects your team’s leadership and timeline.
Experienced professionals who show up ready to contribute without disrupting your momentum.
Why Businesses Rely On Us
Our clients choose us because we enhance their internal teams without friction. We make co-managed IT services feel like a natural extension of their own operations — responsive, respectful, and always focused on shared success.
No Ego, Just Support
We’re here to help, not compete. Your internal team keeps control, and we back them up where it counts. That means no overreach, no confusion, just IT services that empower your staff to do more without feeling undermined.
Aligned From Day One
We take time to understand how your team works before we jump in. That way, our support fits seamlessly into your workflows, tools, and culture — making our presence feel like a true part of your IT operation, not an outside vendor.
Built-In Trust and Respect
We communicate with clarity and transparency, always keeping your team informed and in the loop. Our goal is to support their goals — so our IT services never create extra noise or friction, just consistent, helpful results.
Reliable When It Matters
From high-volume support days to major deadlines, we stay steady. You can count on us to show up, follow through, and keep things moving, even when pressure is high. That’s how we earn trust — one dependable response at a time.
FAQs About Our Co-Managed IT Services
What Is Co-Managed IT Support?
Co-managed IT support is a collaborative approach where an external provider works alongside your internal IT team. Instead of replacing your staff, the external team takes on specific responsibilities—like helpdesk support, monitoring, or project assistance—so your team can focus on higher-priority tasks.
How Is Co-Managed IT Different From Fully Managed IT?
Fully managed IT typically replaces internal IT functions, handling all aspects of tech support and infrastructure. Co-managed IT, on the other hand, supports and enhances your existing team by taking on targeted roles or tasks. It’s about partnership, not outsourcing everything.
What Types Of Businesses Use Co-Managed IT?
Co-managed IT is commonly used by businesses with in-house IT staff who need additional support. This could be due to rapid growth, limited bandwidth, or the need for specialized expertise. It works well for companies that want to maintain internal control while boosting efficiency.
What Should We Look For In A Co-Managed IT Provider?
Look for a provider that respects your internal team’s expertise and integrates smoothly with your workflows. Strong communication, flexibility, and a collaborative mindset are key. The best co-managed providers enhance your team’s capacity without disrupting their rhythm.
Can We Adjust The Scope Of Support Over Time?
Yes, co-managed IT is typically designed to be flexible. As your business changes or internal capabilities grow, you can scale services up or down. A good co-managed arrangement evolves with your needs, whether that means temporary support or long-term collaboration.
Ready to Take IT Off Your Worry List?
Schedule a FREE IT Consultation.
