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Unified Communications
Modern Communication Built For How You Work
MTSi designs and deploys unified communications solutions that integrate voice, video, messaging, and mobility into one platform. As a Cisco-certified partner, we replace outdated systems with secure, scalable tools that boost responsiveness, reduce costs, and support hybrid work—on-premises or in the cloud.
Seamless Communication Across Every Channel
Unify phone, video, and chat into one platform for faster, efficient communication.
Support hybrid work and mobile teams with UC tools accessible from any device, location, or secure network environment.
Improve client experience with responsive communication systems that keep your entire team connected and fully informed.
Reduce overhead by replacing outdated PBX systems with scalable UC platforms designed for long-term flexibility and growth.
Get centralized management, integration, and visibility across all communication tools in your IT and network environment.
Empowering Businesses Through IT Excellence
Discover how Micro Technology Solutions Inc. has transformed businesses by providing exceptional IT services. Hear firsthand from our clients about the challenges they faced and the solutions we delivered.
Reliable IT partnership supporting essential housing operations.
Secure systems powering vital healthcare services.
Trusted IT support empowering important community programs.
How We Deliver Unified Communications That WorK
Our unified communications services are designed with precision, alignment, and long-term reliability in mind. We do not install generic platforms—we engineer solutions that match your business goals, integrate with existing infrastructure, and perform under pressure.
Platform Architecture
We assess usage patterns, call volume, infrastructure, and future needs to design a UC system that delivers reliability, flexibility, and clear communication at scale every day.
Certified Implementation
Our Cisco-certified engineers deploy, configure, and integrate secure, full-featured UC systems across voice, video, and messaging.
Secure Access & Mobility
We implement encryption, identity controls, mobile provisioning, and endpoint security to keep communication accessible, secure, and compliant across all systems.
Ongoing Optimization
We deliver long-term performance through updates, usage reviews, QoS tuning, and ongoing testing to keep your unified communications system running smoothly.
Why You Might Need Help With Unified Communications
Outdated or fragmented communication systems cause daily frustration—missed calls, dropped video, unreliable access, and user confusion. Many teams rely on legacy phone systems that cannot support hybrid work, mobile devices, or modern collaboration needs, leading to reduced productivity.
If your users are juggling multiple apps, experiencing poor call quality, or struggling with access across devices and locations, it is time to modernize. A properly designed unified communications platform solves these problems and creates a seamless, centralized way to communicate across your organization.
Why Choose MTSi For Unified Communications
We design unified communications systems with precision, tailoring every deployment to the specific needs of your infrastructure, users, and workflows. Our engineers are certified, experienced, and focused on delivering communication platforms that are reliable, scalable, and secure.
We support both cloud and on-premises systems, integrating voice, video, chat, and mobility into one seamless platform. Our deployments eliminate outdated tools, improve collaboration, and support hybrid work with consistent performance across all locations and devices.
Why Businesses Choose MTSi For Unified Communications
Unified communications require more than hardware—they need technical precision, user-focused design, and long-term reliability. MTSi delivers platforms that perform under pressure and integrate cleanly into existing infrastructure. Our clients trust us to simplify communication without sacrificing control, security, or scalability.
Certified UC Engineers
Our engineers hold Cisco certifications and have deep experience deploying scalable UC systems for complex business environments across voice, video, and messaging.
Purpose-Built Design
We align system capabilities with your usage patterns and workflow requirements to ensure seamless, efficient, and consistent communication throughout your organization.
Hybrid-Ready Platforms
Our solutions support in-office, hybrid, and remote users through secure mobility, device access, and centralized communication control with full flexibility.
Ongoing System Support
We provide updates, testing, documentation, and user-focused adjustments to maintain call quality, uptime, performance, and platform reliability over time.
FAQs About Our Unified Communications Services
What’s The Difference Between VoIP And Unified Communications?
VoIP is voice-only service over the internet. Unified communications combines voice, video, messaging, and mobility into one integrated platform.
Can Unified Communications Replace Our Existing Phone System?
Yes. UC platforms can fully replace traditional PBX systems while adding modern features like video calls, messaging, and remote access capabilities.
Do We Need Special Hardware For Unified Communications?
Not necessarily. Many systems work with existing devices or softphones. We assess your environment and recommend only what is needed for performance.
Is Unified Communications Secure Enough For Sensitive Calls?
Yes. With proper setup, UC systems can be encrypted and configured with access controls, making them secure for sensitive internal or external communication.
How Long Does It Take To Implement A UC System?
Deployment time depends on complexity, but most projects range from a few days to several weeks. We phase rollouts to reduce disruption.
We use Microsoft Teams for collaboration. Can you provide a solution that works with Teams?
Yes. We can offer a cloud communications product that allows you to use Teams and integrates robust VOIP calling features right within the Teams platform.
Do you have solutions for large and small companies?
Yes. On-premise solutions are often best for large organizations because this reduces per-user subscription costs. Cloud solutions are often best for small firms because this eliminates the need for on-premises hardware. MTSi has developed expertise implementing on-premises and cloud solutions for unified communications.
What’s The Difference Between VoIP and Unified Communications?
VoIP is a voice-only service that operates over data networks. Unified communications combines voice, video, messaging, and mobility into one integrated platform.
Can Unified Communications Replace Our Existing Phone System?
Yes. UC platforms can fully replace traditional PBX systems while adding modern features like video calls, messaging, and remote access capabilities.
Do We Need Special Hardware For Unified Communications?
Not necessarily. If you are already using VOIP, your phone may be compatible with your new system. If you have a PBX system that utilizes direct cabling from the system to each phone, you will need to upgrade to VOIP handsets or use softphones (software for your computer). Most other UC functionality operates on your computer.
Is Unified Communications Secure Enough For Sensitive Calls?
Yes. With proper setup, UC systems can be encrypted and configured with access controls, making them secure for sensitive internal or external communication.
Outgrowing Your IT Services Provider?
If your current IT services partner cannot keep up with your needs, it is time for a change. MTSi works with organizations that have moved beyond entry-level support and are ready for expert engineers, responsive service, and a long-term technology strategy.
Call (508) 324-9475 today or click the button below to schedule your appointment. Let's take IT off your mind for good.