“Dan Symons has been our IT guy for several years and has been exemplary. Our software service needs are unique as a health care provider. Frequent updates include frequent problems. Our business hours include evenings, early mornings, and Saturdays. Dan has been there promptly, efficiently, and effectively regardless of day or time. I highly recommend him for IT service.”
DR. BOB WOODRUFF
Ohio
“Streamline Technology Group has always been very responsive to our needs. When we had a technical issue that caused a disruption in our business, they addressed them quickly and professionally. Their fees were very reasonable. I would highly recommend them to any company looking for someone to oversee their computer needs.”
LOUIS CASTELLANO
Ohio
“I first met Dan when consulting to replace our server. Since then, Streamline has helped us upgrade our phones, hardware security and cloud backups. Streamline has offered expert advice, timely service and, most importantly for me, has become a trusted partner. I wholeheartedly recommend you consult with Streamline for your IT needs.”
MARK KELLY
Ohio
Why We Use ConnectUC for VoIP
Built to support IT services for mobile teams, ConnectUC combines voice, chat, SMS, and meetings in one dependable, intuitive platform. Designed for simplicity and performance, it delivers a fully integrated communication experience across devices, ensuring constant connection with clients and coworkers.
Streamline Technology Group chose ConnectUC because it aligns perfectly with the IT services we deliver—reliable, secure, and easy to manage. Our clients needed a modern unified communications platform that supports mobility, enhances collaboration, and integrates tightly with cloud-based IT services. ConnectUC meets these needs without complexity or disruption.
Seamless Voice Calling
Experience high-quality voice performance through your cloud IT services with features like transfers, conferencing, call history, and call recordings that are always accessible.
Integrated Business Messaging
Combine chat and SMS into your IT services workflow using your business extension number to keep communication unified, professional, and easy to manage across devices.
Live Co-Worker Status View
Real-time coworker availability tied directly to your cloud IT services platform lets you see who is busy or offline before placing a call, improving team efficiency.
Video and Screen Sharing
Enable screen sharing and video meetings within your IT services suite so teams can collaborate with clients or coworkers without toggling between communication tools.
Why You Might Need VoIP
If your current phone system is outdated, inflexible, or expensive to maintain, it may be holding your team back. Poor call quality, limited features, and unreliable service can disrupt communication, frustrate customers, and reduce productivity.
VoIP solves these problems with scalable, feature-rich tools that grow with your business. Whether you're remote, hybrid, or onsite, modern VoIP systems let your team communicate clearly, professionally, and without limitations—all at a lower cost.
Why You Should Choose Us
We don’t just install a VoIP system—we build a communication solution around your workflow. From number porting to training, we manage every step and make sure the experience is seamless, so your team can hit the ground running.
Our VoIP clients stay with us because we’re responsive, affordable, and committed to delivering clear results. You’ll get high-quality voice, reliable connectivity, and local support from a team that understands your business and is always available when you need us.
Onboarding and Training
Confident Teams Start With Clear, Expert-Led Guidance
Rolling out a new phone system doesn’t have to be disruptive. We provide hands-on onboarding and training for your entire team, ensuring they understand how to use every feature from day one. Our support team walks your users through the tools they’ll actually use—so your business starts benefiting immediately, without confusion or delays.
Here’s what our training and onboarding process includes:
Personalized walkthroughs based on your team’s daily communication needs
Live training sessions and follow-up support to reinforce key features
Documentation and quick-reference guides tailored to your business setup
Dedicated Account Management
Consistent Support From a Team That Knows Your Business
You’re not just getting a phone system—you’re getting a partner. Every VoIP client is paired with a dedicated account manager who understands your communication goals, reviews system performance, and helps adapt your setup as your business grows or changes.
With dedicated account management, you benefit from:
A single point of contact who tracks your needs and preferences
Ongoing system reviews to ensure features align with business priorities
Proactive recommendations to help you adapt as your needs evolve
Scalability and Flexibility
A Phone System That Grows and Adapts With Your Needs
Whether you’re opening new locations, hiring rapidly, or transitioning to hybrid work, our VoIP systems are built to scale without disruption. Add lines, adjust call flows, or enable features on demand—without changing providers or replacing hardware.
Our scalable systems support your business in key ways:
Add new users or devices instantly without infrastructure limitations
Adapt settings and features to match seasonal or structural changes
Support flexible work setups without added systems or third-party tool
Why Businesses Rely On Us
Businesses rely on us for more than features—they trust us to keep their communication strong, stable, and strategic. We focus on long-term performance, not just setup, so your phone system continues to support your growth and goals at every stage.
Crystal-Clear Call Quality
We prioritize voice clarity on every call, across every device. Whether you're calling down the hall or across the country, our systems deliver reliable, high-definition audio that ensures your team sounds professional and your customers are always heard.
Reliable Uptime and Failover
Downtime isn’t just annoying—it’s costly. Our VoIP systems are built on resilient infrastructure with automatic failover options, so your business stays reachable even during outages or connectivity issues. You stay online when it matters most.
Customized Call Flows
Every business communicates differently. We help you design call routing paths that match your structure—whether it’s multi-location, department-based, or client-specific—so customers reach the right person quickly, every time.
Ongoing Performance Monitoring
We don’t install and disappear. Our team continuously monitors system performance and user feedback, making adjustments as needed to improve call flow, reduce errors, and keep your VoIP system running at peak efficiency.
FAQs About Our VoIP Services
What Is VoIP and How Does It Work?
VoIP stands for Voice over Internet Protocol. Instead of using traditional phone lines, VoIP transmits calls over the internet. This allows for more flexibility, lower costs, and access to advanced features that aren't available with analog systems.
Can I Use My Existing Phones With VoIP?
In many cases, yes. Most VoIP systems support a wide range of compatible desk phones, and adapters are available for older models. You can also use desktop or mobile apps as softphones, eliminating the need for physical hardware altogether.
Is VoIP Reliable for Business Use?
Yes, especially when paired with a stable internet connection and proper configuration. Business-grade VoIP systems often include failover features and quality of service (QoS) settings to prioritize call traffic and ensure clear, uninterrupted communication.
What Happens If My Internet Goes Down?
Many VoIP providers offer automatic call forwarding or failover to mobile devices in the event of an outage. This ensures your business stays reachable even if your primary internet connection is temporarily disrupted.
Are VoIP Systems Secure?
VoIP systems can be very secure when set up correctly. Using encryption, firewalls, and network security best practices can protect your calls and messages from interception or unauthorized access. Regular updates and monitoring also play a key role.
Streamlined, Responsive IT Services
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