Existing Clients: (610) 433-1000
Sales Inquiries: (610) 609-7820
AI-Powered Communications
AI-powered communications that answer calls, route callers, and automate admin work around the clock.
Your Phone System Should Work as Hard as You Do
Most businesses are still routing calls the same way they did twenty years ago. Someone answers, puts the caller on hold, transfers them to the wrong person, and the caller hangs up before anyone picks up. It is a frustrating experience that costs you clients and burns out your staff. ET&T's AI-powered communications platform changes that entirely. Built on the Wildix platform, it answers every inbound call instantly, routes callers intelligently, handles scheduling, and gives your team real-time insights that make every conversation more productive, and more fruitful for your business.
What Our AI-Powered Communications Platform Does For You
How We Deliver Smarter Communication for Your Business
Most AI communication tools are bolted onto existing systems as an afterthought. ET&T's platform is built from the ground up on Wildix, a unified communications system designed to make AI a natural part of every interaction. From the first inbound call to the post-meeting summary, intelligence is woven into every step of your communication workflow.
Agentic AI Automation
Our agentic AI companion delivers around-the-clock customer service, automates administrative work, and actively assists your team so nothing falls through the cracks during your busiest or after-hours periods.
Customer Satisfaction Scoring
Every customer conversation receives an automatic AI-powered satisfaction score with real-time visibility, filtering capabilities, and performance trend tracking so you always know exactly where the client experience stands.
AI Assistant in Chat
A built-in chat co-pilot drafts messages, translates conversations in real time, and gives your team instant access to industry-specific knowledge without ever having to leave the communication platform.
Sales Intelligence
AI-generated post-meeting insights, full transcripts, and suggested next steps give your team everything they need to follow up faster, deliver better service, and improve through targeted ongoing training.
AI Summaries and Insights
Automatic call and meeting summaries capture key points and action items so any team member can quickly get up to speed and step in seamlessly without missing any critical context.
Real-Time Transcriptions
Live transcriptions and sentiment analysis let your team preview calls, voicemails, and meetings before joining, so every single interaction starts with full context and ends far more productively.
You're Leaving Money On The Table...
Most businesses don't realize how much unresolved call volume, missed appointments, and inconsistent client experiences are actually costing them. When calls go unanswered, get misrouted, or result in frustrated callers hanging up, the damage shows up in client retention and revenue before it ever shows up in a report. Traditional phone systems and basic auto-attendants were not built for the volume, complexity, or expectations of today's business environment. If your team is spending time on calls that could be automated, or losing clients to hold times and poor routing, the problem is the platform, not the people.
Why Choose ET&T?
ET&T has been at the forefront of business communications technology since 1968, and the Wildix AI platform represents the next evolution of that expertise. Our Co-CEO Michael Bubernack was appointed Wildix Partner Spokesperson for 2026, reflecting a relationship with this technology that goes deeper than a standard reseller arrangement.
When ET&T deploys your AI communications platform, you get the full benefit of that partnership. Configuration, integration, training, and ongoing support are all handled by a local team that understands both the technology and the communication challenges specific to businesses in this region.
Why Businesses Rely On Us
ET&T has been serving businesses across the Lehigh Valley and Eastern Pennsylvania for nearly six decades. We combine local presence, deep technical expertise, and a genuine commitment to the businesses we serve to deliver technology support that feels nothing like the industry standard.
ET&T has been installing and supporting business communication systems since 1968, giving our technicians a depth of knowledge that newer providers simply cannot replicate or rush their way into building.
We handle your phones alongside your IT, cabling, and security cameras, so you have one accountable local team managing your entire technology environment without the frustration of coordinating multiple vendors.
Every installation, every service call, and every support interaction is handled by our local team. You know who is coming, you know who to call, and you never get passed around to someone who doesn't know your setup.
More than 200 of our clients have been with us for ten years or more. That kind of retention doesn't happen by accident. It happens because we show up, follow through, and treat every client like a long-term partner.
Why Businesses Rely On Us
ET&T has been serving businesses across the Lehigh Valley and Eastern Pennsylvania for nearly six decades. We combine local presence, deep technical expertise, and a genuine commitment to the businesses we serve to deliver technology support that feels nothing like the industry standard.
Six Decades of Experience
ET&T has been installing and supporting business communication systems since 1968, giving our technicians a depth of knowledge that newer providers simply cannot replicate.
One Vendor for Everything
We handle your phones alongside your IT, cabling, and security cameras, so you have one accountable local team managing your entire technology environment.
Local Technicians
Every installation, every service call, and every support interaction is handled by our local team. You know who is coming, you know who to call, and you never get passed around.
Relationships Built to Last
More than 200 of our clients have been with us for ten years or more. That kind of retention doesn't happen by accident. It happens because we treat every client like a long-term partner.
FAQs About Our AI-Powered Communications Solutions
What types of businesses benefit most from an AI-powered communications platform?
Any business that handles significant inbound call volume, manages appointments, or relies on consistent client communication stands to benefit. Industries like healthcare, transportation, legal, and professional services see the most immediate impact because missed or mishandled calls directly affect revenue and client satisfaction.
How does an AI voice bot differ from a traditional auto-attendant or phone tree?
A traditional auto-attendant follows a fixed script and forces callers through a menu of options. An AI voice bot understands natural language, responds conversationally, adapts based on caller intent, and can complete tasks like scheduling appointments or pulling up account information without transferring the caller to a human.
What does implementation look like and how disruptive is the transition to an AI platform?
ET&T manages the full implementation process, including system configuration, integration with your existing tools, and staff training. The platform is built on Wildix, which is designed for straightforward deployment, and our local team is on hand throughout the transition to ensure your communication never experiences meaningful interruption.
How does the platform handle calls that genuinely require a human to step in?
The AI is designed to recognize when a conversation requires human involvement and transfers the caller seamlessly to the right person with full context already captured. Your team steps in informed rather than starting the conversation from scratch, which improves both resolution time and the caller's experience.
Let's Simplify Your IT, For Good
ET&T has been the technology partner Lehigh Valley businesses have relied on for nearly 60 years. With one call, you get responsive support, predictable service, and a local team that treats your business like it matters because to us, it does.
You should not have to juggle vendors or question whether your technology is working the way it should. Call (610) 609-7820 or fill out the form below to schedule a conversation with our team.
Headquarters
2360 Avenue A Bethlehem, PA 18017
