No. You maintain full decision-making authority. We make sure you're kept informed, and welcome you to take a more active role in the management process if that's what you want. We even provide you with a full catalogue of your IT assets at the end of your first month so that you know exactly what your IT looks like. Beyond that, we handle the technical work, but you choose how involved you want to be and make the final calls on policies or changes.

The undeniable reality is that any outside access carries some risk, but we follow strict security protocols and use industry-standard protections. We are the rare third-party that increases your security, rather than increasing your risk. Our approach reduces your overall exposure compared to managing everything internally without specialized expertise. We also help to mitigate (and, ideally, entirely eliminate) any internal risks posed by uninformed or careless staff members.

Not if it’s not necessary; in the first month of service we will assess your IT environment to make sure your hardware and software are up to date and functioning at the level required for security and productivity. Anything that isn't sufficient will be upgraded - and we only charge you a $1 setup fee for each new computer, so you’re just paying for the hardware itself, not extra onboarding costs. Once purchased, your new device is fully covered under our support.

You set your level of involvement. Some clients prefer regular input, others let us handle everything behind the scenes. This could be a monthly review meeting or a quarterly strategy update. Whatever the interval, we provide periodic reviews so you always know what’s happening without needing to manage daily IT tasks yourself.