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IT Services

We keep your technology secure, reliable, and running smoothly so you can focus on running your business day in and day out

IT Services That Keep You Secure, Productive, and Efficient Every Day

Most businesses can't afford full-time IT staff with expertise in security, compliance, and infrastructure management. Managed IT services give you access to an entire team of professionals who monitor your systems continuously, respond to issues immediately, and prevent problems before they disrupt your work. We handle everything from help desk support and security monitoring to backup management and strategic planning. Your team gets reliable technology that works consistently, and you get predictable monthly costs instead of emergency repair bills. We've been doing this since 2015, starting with highly regulated healthcare environments and bringing that same security-focused approach to every client we serve.

What Our Managed IT Services Do For You

  • Systems stay online and secure through continuous monitoring and threat detection.

  • Help desk support resolves technical issues quickly when your team needs assistance.

  • Regular updates and patches protect against vulnerabilities.

  • Automated backups ensure your data stays protected and recoverable.

  • Network performance stays optimized as we manage bandwidth and prevent issues.

"Branch Technologies consistently demonstrates deep expertise and a proactive approach (...) We rely on their reliability and integrity, knowing our technology needs are handled with care and professionalism. Their commitment to understanding our unique requirements and delivering tailored solutions makes them an invaluable partner in our day-to-day business."

Cathy Buffington

South Carolina

South Carolina

“Awesome team! Extremely nice, helpful, and most importantly, patient! They are proactive about all our technology needs so we don't have to think twice about it! We are a midsized, family-owned, general contracting company (...). With the volume of work we have and our staff being located nationally, Branch Technologies has made IT easily accessible for all of us!”

jacqueline clark

South Carolina

“Our company has been using Branch for a few years now, and I can't say enough positive things about the service and staff. They're quick to assist, incredibly helpful in resolving issues, friendly, and consistent. Coming from the IT world, I saw the good, bad, and the ugly when it comes to service, and these guys simply execute on every level. Very pleased that we decided to work with them!”

stefan alamia

South Carolina

How We Manage Your IT

Managing IT properly means staying ahead of problems instead of just reacting when something breaks. We monitor your environment around the clock, maintain security controls consistently, and respond fast when your team needs help. Every client gets a dedicated account manager who understands their business and coordinates all technology services.

Monitor and Maintain

We track system performance, security events, and potential issues continuously. Updates get applied during off-hours, and we test backups regularly to ensure your data stays protected and recoverable when needed.

Respond and Resolve

When problems occur, our local team addresses them immediately. We prioritize issues based on business impact, communicate clearly about what's happening, and follow through until everything works correctly again for your staff.

Plan and Improve

Technology needs change as your business grows. We review your environment regularly, recommend improvements that make sense for your budget, and help you make informed decisions about hardware, software, and security investments.

Document and Report

You receive clear documentation about your IT environment, security controls, and the work we perform. Monthly reports show what we've done, what issues we've addressed, and where your technology stands.

Your IT Needs to Be Managed Carefully

Technology problems don't announce themselves in advance. Systems slow down gradually until productivity suffers. Security gaps exist invisibly until someone exploits them. Backup systems sit untested until you desperately need them and discover they failed months ago.

Small businesses face the same cyber threats as large enterprises, but rarely have the expertise to defend against them properly. Ransomware, phishing attacks, and data breaches target organizations of every size. Most companies can't hire full-time staff with that expertise, which leaves critical gaps in their protection.

Why Choose Us?

We started in 2015 supporting dental practices where HIPAA compliance and security weren't optional. That foundation shaped how we approach every client relationship. We build IT environments with multiple layers of protection, document everything properly, and maintain systems proactively.

You work with a local team in Mount Pleasant that responds quickly and communicates clearly. We explain technical issues in plain language, make recommendations based on your actual needs rather than sales quotas, and provide consistent support you can count on.

Managed IT Services

Complete Technology Management For Your Business

Managed IT services cover everything your business needs to operate securely and efficiently. We monitor your network and systems continuously, provide help desk support when your team has questions or problems, manage security controls and updates, maintain backup and disaster recovery systems, and handle strategic planning for technology investments. You get reliable IT management without hiring full-time staff, with predictable monthly costs and no surprise expenses.

Our approach starts with understanding how your business actually works and what technology supports those operations. We document your current environment, identify risks or gaps, and build a management plan that addresses your specific needs. From there, we handle the day-to-day monitoring, maintenance, and support while keeping you informed about the health of your systems. When issues arise, our team responds immediately and resolves them quickly. You focus on running your business while we ensure your technology supports that work.

  • Proactive monitoring catches problems before they cause downtime or data loss.

  • Fast help desk support resolves technical issues and answers questions quickly.

  • Regular maintenance keeps systems current, secure, and performing efficiently.

Network Support

Reliable Infrastructure That Connects Your Business

Your network connects every device, application, and user in your organization. We design, implement, and manage networks that perform reliably under daily demand while maintaining security controls that protect your data. From switches and firewalls to wireless access points and VPN connections, we handle the infrastructure that keeps your business connected.

Network problems create immediate disruptions that affect everyone. Slow performance frustrates users and wastes time. Security weaknesses expose your data to threats. Poor design causes bottlenecks as you grow. We prevent these issues through proper planning, quality equipment, and continuous monitoring. Our team tracks performance metrics, identifies potential problems early, and optimizes your network as your needs change. When issues occur, we diagnose and resolve them quickly so your team can get back to work.

  • Performance monitoring identifies bottlenecks and optimizes speed for your team.

  • Security controls protect data traveling across your network from external threats.

  • Expert troubleshooting resolves connectivity issues and outages fast when needed.

Office 365

Microsoft Cloud Services Managed and Secured Properly

Office 365 provides email, file storage, collaboration tools, and business applications through Microsoft's cloud platform. We handle the setup, configuration, security, and ongoing management so these tools work reliably for your team. From Exchange Online and SharePoint to Teams and OneDrive, we ensure your Microsoft environment stays secure, compliant, and accessible.


Moving to Office 365 or managing it effectively requires expertise most businesses don't have in-house. Email security needs proper filtering and policies. File sharing requires appropriate permissions and data loss prevention. User accounts need licensing, access controls, and proper configuration. We handle these details so your team can use Microsoft's tools productively without security risks or administrative headaches. We also manage migrations from older systems, train your staff on new features, and provide ongoing support when needed.

  • Email security blocks threats, filters spam, and protects sensitive communications.

  • File collaboration works smoothly with proper permissions and version control.

  • Account management handles licensing, security settings, and access controls properly.

Backup & Disaster Recovery

Protect Your Data and Recover Fast When Problems Occur

Backup and disaster recovery systems protect your business from data loss caused by hardware failures, ransomware, accidental deletions, or natural disasters. We implement automated backup solutions that capture your critical data continuously, store it securely in multiple locations, and allow fast recovery when something goes wrong. Your business can survive serious disruptions because your data stays protected.

Data loss causes permanent damage if you don't have proper backups. Files get corrupted or deleted accidentally. Ransomware encrypts everything. Hard drives fail without warning. Disasters destroy physical equipment. Without reliable backups and a tested recovery plan, these events can shut down your business permanently. We design backup systems that run automatically, verify data integrity regularly, and provide multiple recovery options. When you need to restore files or entire systems, we handle the process quickly so you can resume operations with minimal downtime.

  • Automated backups run continuously without requiring staff intervention or memory.

  • Multiple copies stay stored in different locations to protect against site-level disasters.

  • Fast recovery gets your files and systems back online quickly when problems occur.

Virtualization

Flexible, Efficient Infrastructure Through Virtual Servers

Virtualization lets you run multiple virtual servers on single physical hardware, reducing equipment costs while improving flexibility and disaster recovery capabilities. We design and manage virtualized environments using platforms like VMware and Hyper-V, giving you enterprise-level infrastructure at a scale that makes sense for your business size and budget.

Traditional server environments require dedicated hardware for each application, leading to higher costs, more physical equipment to maintain, and longer recovery times when problems occur. Virtualization consolidates your infrastructure, makes better use of hardware resources, and simplifies backup and disaster recovery since entire servers exist as files that can be copied and restored quickly. We handle the planning, implementation, and ongoing management so you get the benefits without the complexity.

  • Resource efficiency runs multiple servers on consolidated hardware to reduce costs.

  • Fast recovery restores entire virtual servers quickly from backups when needed.

  • Easy scaling adds capacity or new servers without purchasing additional hardware.

Why Charleston Businesses Trust Us With Their Technology

We've spent nearly ten years building and managing IT environments for businesses where downtime, security breaches, and data loss have real consequences. Our clients include accounting firms handling sensitive financial data, healthcare practices managing patient records, and professional services organizations that depend on technology to serve their clients effectively. We understand what's at stake and design systems that protect your business.

  • Proven Security Focus

We started supporting dental practices where HIPAA compliance demanded proper security controls, documentation, and risk management. That foundation shapes every network we build today. You get multiple layers of protection, regular security updates, continuous monitoring for threats, and backup systems that actually work when you need them most.

  • Local Response Team

When you contact Branch Technologies, you reach our team in Mount Pleasant. We answer quickly, we understand Charleston businesses, and we've worked with many of the same challenges you face. No distant call centers, no confusing ticket systems, just direct access to experienced professionals who know your environment and respond fast.

  • Clear Communication

We explain technical issues in language that makes sense for business decisions. You understand what we're recommending and why it matters. Monthly reports show what we've done and where your systems stand. When problems occur, we keep you informed throughout the resolution process.

  • Long-Term Partnership

Technology management works best as an ongoing relationship. We learn your business, understand your priorities, and make recommendations that align with your goals. Our clients stay with us because the systems work reliably, the support responds quickly, and the relationship delivers consistent value year after year.

FAQs About Our IT Services

How do you handle IT support when our team has urgent problems?

We provide fast response times during business hours with direct access to our local support team. Urgent issues affecting multiple users or critical systems get immediate attention. We prioritize problems based on business impact, communicate clearly about resolution steps, and follow through until everything works properly for your staff.

What happens to our data if your backup systems detect a problem?

Our backup systems monitor continuously and alert us immediately when issues occur. We investigate right away to determine the cause, whether it's connectivity problems, storage limitations, or failed backup jobs. We resolve the underlying issue and verify that backups run successfully before considering the problem fixed.

Can you work with our existing IT equipment and software applications?

We assess your current technology environment during onboarding and identify what equipment and software we can continue using versus what needs upgrading for security or compatibility. Most existing setups work fine with proper configuration and management. We recommend replacements only when equipment reaches end-of-life or creates security risks.

How do you manage IT for businesses with multiple office locations?

We connect multiple locations through secure VPN tunnels or cloud-based systems that allow safe data sharing and centralized management. Each location gets monitored as part of your overall network. Our team coordinates updates and maintenance across all sites to minimize disruption while keeping everything secure and consistent.