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Network Support

Server & Network Support

Your network is MISSION CRITICAL for Maintaining the Success of Your Business!


Even a small problem with any one part of your network can adversely affect all computers and servers and bring your business to a virtual halt. As your IT partner you can count on us to diligently monitor your network and often discover and resolve problems before you were even aware there was one. Our vigilance allows us to react and quickly fix problems so you can continue your work without missing a beat.

Network Management

Information thieves, hackers and viruses all pose serious threats, not only to your server, but also to the health of your business. Protection begins with a security audit to determine your network’s vulnerability. Then we put a system in place that’s constantly checking on patches, ports, passwords and firewalls—all the ways hackers and virus writers try to get into your network and cause problems—so we’ll know when there’s a surge in activity that indicates trouble and we’ll manage it so the safety of your company’s information—and that of your clients—is never compromised.

  • Network Element Configuration Backup

  • Network Security & Vulnerability Mitigation Audit & Remediation

  • Monthly External High Security Penetration Audit & Remediation

  • Online Case Management

  • Network Performance Tuning & Optimization

  • Network & VPN Access Administration

  • WAP Configuration & Maintenance

  • IT Asset Management & Inventory

  • Warranty & Service Contract Tracking

Server Management

Your servers support your data, security and applications you use every day, they’re the very heart of your system.

  • 24/7 Security & Alert Monitoring

  • Anti-Virus & Software Patch Alerts & Updates

  • Critical Event Monitoring

  • Mission Critical Application Monitoring

  • Microsoft Patch Management

  • Managed Defense (email, virus & spam protection)

  • Backup Monitoring & Administration (client owned)

  • File Share Permissions Management

  • SQL & Exchange Server Patch Management

  • Application User Security Management

  • Online Case Management

  • Server Optimization

  • Executive Summary ‘State of the Network’ Report

  • Spyware, Adware & Virus Monitoring & Removal

  • IT Asset Management & Inventory

  • Warranty & Service Contract Tracking

  • SQL & Exchange Maintenance

  • Software Installation & Security Updates

FAQs About Our IT Services

How do you handle IT support when our team has urgent problems?

We provide fast response times during business hours with direct access to our local support team. Urgent issues affecting multiple users or critical systems get immediate attention. We prioritize problems based on business impact, communicate clearly about resolution steps, and follow through until everything works properly for your staff.

What happens to our data if your backup systems detect a problem?

Our backup systems monitor continuously and alert us immediately when issues occur. We investigate right away to determine the cause, whether it's connectivity problems, storage limitations, or failed backup jobs. We resolve the underlying issue and verify that backups run successfully before considering the problem fixed.

Can you work with our existing it equipment and software applications?

We assess your current technology environment during onboarding and identify what equipment and software we can continue using versus what needs upgrading for security or compatibility. Most existing setups work fine with proper configuration and management. We recommend replacements only when equipment reaches end-of-life or creates security risks.

How do you manage it for businesses with multiple office locations?

We connect multiple locations through secure VPN tunnels or cloud-based systems that allow safe data sharing and centralized management. Each location gets monitored as part of your overall network. Our team coordinates updates and maintenance across all sites to minimize disruption while keeping everything secure and consistent.