Managed IT Services Southfield, MI

Powered by the BIGview Framework

BIGview is a highly secure and effective way for us to handle
your technology so you can focus on your business.

Managed IT Services Designed to Protect and Power Your Southfield Business

Modern businesses in Michigan require more than basic technical support; they need a structured, business-first strategy that keeps operations secure, resilient, and aligned with long-term goals. Big Water Technologies delivers exactly that. As a Southfield-based Outsourced IT Support Partner, we provide Managed IT Services built on the proven BIGview framework, giving organizations a clear path to stronger security, reliable performance, and measurable progress.

Our approach goes beyond troubleshooting. We help you stabilize your environment, reduce cyber risk, and turn technology into a strategic advantage. With full visibility, proactive protection, and a team that understands how firms operate across Metro Detroit, Big Water Tech ensures your business always has the structure, governance, and support needed to stay secure and competitive.

Every service tier, from fully managed environments to co-managed partnerships, is rooted in a simple principle: Keep IT Simple, without sacrificing compliance, maturity, or security. That’s the value of BIGview: a complete, scalable approach to Managed IT Services that fits how your organization works today while preparing you for tomorrow.

About Big Water Technologies

Big Water Technologies is a trusted Southfield Technology Success Partner (TSP) serving organizations throughout Michigan with a business-first approach to technology. For more than a decade, we’ve supported accounting, legal, manufacturing, medical, and professional services firms with solutions that protect revenue, reduce operational risk, and strengthen compliance.

Our mission is simple: deliver Managed IT Services that give Southfield and throughout Michigan businesses clarity, confidence, and measurable results, all backed by a team that understands your market and your industry.

What Defines Big Water Tech?

  • Business-First IT: Every solution is built to support business outcomes, not just devices or software.

  • Compliance-Build Support: Security and alignment with CIS, NIST, HIPAA, and cyber insurance expectations are integrated into every tier.

  • Michigan-Focused Partner: Local professionals, local accountability, and a long-tenured team that knows how organizations work across Southfield and across Metro Detroit.

  • Transparent and Measurable IT: Every BIGview tier includes reporting, oversight, and visibility that make progress easy to track and easy to prove.

When you choose Big Water Tech, you’re not selecting an IT vendor; you’re gaining a long-term technology success partner dedicated to supporting your people, your clients, and your business.

The Benefits of Working with Big Water Tech

Our Managed IT Services go far beyond fixing issues as they arise. We provide a structured, business-aligned technology foundation that improves security, reduces operational friction, and supports long-term growth. Organizations across Southfield and Metro Detroit choose Big Water Technologies because we deliver consistency, accountability, and real results, not generic IT support.

Organizations throughout Southfield choose Big Water Technologies because we offer:

  • Local Michigan Expertise: Our help desk and field engineers are based in Michigan and actively support businesses in Southfield and the surrounding Metro Detroit area. That local presence matters. We understand the regional business environment, common industry applications, and the real-world challenges Michigan organizations face. When you need support, you’re working with a team that knows your infrastructure, your users, and your priorities, not a distant call center.

  • A Partner Sized for Real Relationships: Big Water Tech is intentionally built to be the right size. We have the depth and tools to deliver enterprise-grade IT services, security, and governance, while remaining small enough to offer personal attention and direct accountability. You won’t get lost in a queue or passed between departments. Your business works with a consistent team that knows your environment and takes ownership of outcomes.

  • One Provider for All Your IT Needs: Managing multiple vendors creates gaps, delays, and finger-pointing. We eliminate that complexity by consolidating your IT under one accountable partner. From help desk and infrastructure to cloud, voice, cybersecurity, and vendor management, everything is coordinated through Big Water Tech. The result is simpler communication, faster resolution, and a technology environment that actually works together.

  • Security and Compliance Built In, Not Bolted On: Security isn’t an add-on or an afterthought. Every BIGview service tier is aligned with the Center for Internet Security (CIS) Controls and designed to support cyber insurance requirements, audits, and regulatory expectations. This built-in approach reduces risk, strengthens your compliance posture, and gives leadership confidence that security is being handled the right way, consistently and measurably.

  • Clear Visibility and Measurable Progress: With BIGreport, Strategic Business Reviews, and transparent service metrics, you always know where your IT stands. We document, measure, and report on your environment so progress is visible and defensible. No surprises. No guessing. Just clear insight into risk levels, performance, and improvement over time, presented in a way that business leaders can actually use.

Big Water Tech delivers IT that supports your business, not the other way around. Simple where it should be, secure where it must be, and always guided by professionals who understand Southfield, Michigan businesses, and the importance of doing IT right.

The BIGview Framework: IT That Fits How Your Work

BIGview is more than an IT support program; it’s a complete methodology that aligns technology with long-term business success. Designed for organizations in Southfield and across Metro Detroit, BIGview gives you a clear, structured path to stronger cybersecurity, predictable performance, and ongoing business alignment.

At the core of BIGview are three pillars:

  1. DISCOVER — Know your environment.

    Baseline assessments, visibility tools, vulnerability scans, asset documentation, and BIGreport.

  2. PROTECT — Secure your systems, data, and people.

    Strong security fundamentals, advanced controls, patching, monitoring, endpoint defense, and governance.

  3. PROVE: Show real progress with measurable outcomes.

    Strategic Business Reviews, reporting, metrics, and compliance evidence aligned with CIS Controls.

Every BIGview tier, whether fully managed or co-managed, follows this exact model. The difference lies in how much support your business needs and how mature your compliance obligations are.

The BIGview Tiers: A Clear Roadmap for IT Maturity

Big Water Technologies offers five BIGview service levels, each designed to meet the unique needs of Michigan businesses. Every tier supports different business structures, internal IT capabilities, and compliance requirements, while providing visibility, security, and measurable results that scale with your organization.

All BIGview plans are backed by Michigan-based engineers and strategic advisors committed to helping you maintain a secure, reliable, and high-performing IT environment.

Each tier is built around the proven Discover → Protect → Prove framework, ensuring your technology is not only managed effectively but also aligned with your business goals.


BIGview — Fully Managed IT (CIS Group 1)

The foundation of reliable IT. BIGview combines Michigan-based help desk support with proactive monitoring, patching, security fundamentals, and IT oversight.

Best for: Organizations that want stability, strong security basics, and a local partner managing IT end-to-end. Built for small organizations in Southfield needing reliable day-to-day IT support without the complexity of enterprise-level systems.

Highlights:

  • Help Desk (St. Clair or Superior)

  • Endpoint protection

  • Multi-factor authentication

  • Patching & firmware updates

  • Backup oversight

  • Infrastructure management

  • BIGreport baseline and ongoing visibility

  • Annual/Biannual Strategic Business Reviews

BIGview Secure — Fully Managed + Advance Security (CIS Groups 1-2)

(Our Most Popular Tier)**

Enhanced protection for organizations under increased client, insurance, or regulatory pressure. Designed for growing small to mid-size businesses that require a balance of security, governance, and strategic management.

Best for: Firms handling sensitive information or facing higher security expectations.
Adds to BIGview:

  • Microsoft 365 & SharePoint administration

  • Security awareness, email security, & phishing training

  • Dark web monitoring

  • Password management

  • Monthly risk assessments

  • SaaS / M365 security hardening

  • Threat investigation

  • Encryption oversight

  • Continuous vulnerability management

  • Domain authentication (SPF/DKIM/DMARC)

  • BIGvault Office + Cloud included

BIGview Secure Plus — Fully Managed + Advance Monitoring & Data Defense

Ideal for organizations with sensitive data, compliance requirements, multi-site networks, or complex infrastructure.


Best for: Firms handling PHI, PII, CUI, financial records, or anything requiring audits or third-party due diligence.

Adds to BIGview Secure:

  • SIEM-level monitoring

  • Sensitive data identification & control

  • Enhanced reporting for cyber insurance and compliance

  • Expanded use of BIGreport in reviews

  • Enhanced network security

  • Business continuity planning

  • Vulnerability scanning

This tier provides the highest standards of security and governance for businesses across Metro Detroit that require mature IT operations.

BIGview Huron — Co-Managed IT (CIS Group 1)

For organizations with internal IT who want enterprise-grade tools, monitoring, patching, and security, without outsourcing end-user support.

Best for: Internal IT teams that need more capacity, better visibility, and stronger security foundations.
You keep:

  • Help desk

  • Microsoft 365 user administration

  • Line-of-business applications

We provide:

  • Endpoint protection

  • MFA

  • Backup oversight

  • Patch and vulnerability management

  • Infrastructure support

  • Licensing provisioning

  • BIGreport + Strategic Business Reviews

BIGview Huron Secure — Co-Managed + Advanced Security (CIS Groups 1-2)

All the co-managed benefits of Huron, with stronger cybersecurity and compliance readiness.

Best for: Internal IT teams facing elevated security requirements or insurance scrutiny.

Adds to Huron:

  • Security awareness training

  • Phishing simulations

  • Dark web monitoring

  • Password management

  • Monthly risk assessments

  • SaaS / M365 hardening

  • Threat detection

  • Encryption oversight

  • Continuous vulnerability management

  • Domain authentication

  • BIGvault Office + Cloud included

Our Comprehensive Managed IT Services (Built for Southfield Businesses)

Big Water Technologies delivers Managed IT Services that provide end-to-end protection, optimization, and support for organizations in Southfield, MI, and businesses across Metro Detroit. Each service aligns with our BIGview methodology and is built to give you clarity, predictability, and strategic maturity in your IT operations.

24/7 IT Support & Help Desk Excellence

Your team receives unlimited, responsive support from certified technicians who resolve issues quickly and ensure minimal downtime. Our help desk is available day and night, giving your employees the confidence that expert help is always within reach. With structured ticket workflows and advanced monitoring, we eliminate recurring issues and continuously optimize performance for companies throughout Southfield, Michigan, and surrounding areas.

Advance Cybersecurity Protection

We deliver layered cybersecurity powered by governance, automation, and real-time monitoring. Our cybersecurity stack includes:

  • Endpoint Detection & Response (EDR)

  • Email threat filtering & phishing protection

  • Multi-factor authentication enforcement

  • Privileged access management

  • SIEM monitoring & log correlation

  • Ransomware prevention with immutable backup strategies

These cybersecurity controls keep organizations in Southfield, MI, protected from both common and emerging threats while reinforcing compliance readiness.

Network Management & Operational Maturity

A reliable network is the backbone of your operations. Our network services include:

  • Proactive monitoring & device optimization

  • Switch, firewall, router, and access point management

  • Performance tuning & incident resolution

  • Network documentation aligned with BIGview governance

  • Standardized configurations to reduce risk

This ensures that businesses across Metro Detroit experience stable connectivity, strong wireless coverage, and secure performance at all times.

Cloud Services & Modern Workplace Solutions

We support cloud migration, optimization, and security for platforms including Microsoft 365 and Azure. Our cloud services include:

  • Email administration & security

  • SharePoint structure buildouts

  • Teams governance & lifecycle management

  • Identity protection & role-based access

  • Cloud cost optimization

Whether you are expanding, remote-focused, or modernizing, our Managed IT Services ensure seamless cloud operations for growing companies throughout Michigan.

Backup, Disaster Recovery & Business Continuity

Downtime is expensive and completely avoidable. We implement enterprise-grade continuity strategies that give your business resilience under any circumstance:

  • Automated, verified backups

  • Air-gapped and cloud-replicated recovery

  • Compliance-ready retention strategies

  • Rapid recovery time objectives (RTO)

This ensures your business stays operational, regardless of threats or disruptions happening across Metro Detroit and beyond.

Why Companies in Southfield Trust Our Managed IT Services

Businesses choose Big Water Technologies because we don’t just manage devices; we elevate your entire IT function through structure, visibility, and business alignment. Our competitive advantages include:

Proactive, Not Reactive

We identify issues before they disrupt your operations and maintain predictable performance through automation, monitoring, and lifecycle planning.

Strategic IT Leadership

Our team acts as your technology partner, not just your provider, guiding your business with ongoing advisory, governance, and strategic foresight.

Transparent Documentation & Reporting

Everything is mapped, documented, scored, and tracked. No surprises. No hidden problems. Just clarity.

Aligned to Business Outcomes

We engineer our Managed IT Services to reduce risk, protect revenue, and empower long-term scalability.

The Big Water Difference: Maturity, Structure, Clarity

When organizations in Southfield, Southfield, MI, and communities across Metro Detroit turn to us for Managed IT Services, they experience:

  • Lower IT risk

  • Higher operational maturity

  • More predictable budgeting

  • Increased employee satisfaction

  • Clear technology roadmaps

  • Stronger cybersecurity posture

  • Strategic business alignment

We deliver the structure and visibility your internal teams can rely on, and your leadership can trust.

Take Control of Your IT with a Proven Managed IT Services Partner

Your business deserves technology that runs smoothly, securely, and strategically every single day. Big Water Technologies delivers a structured, business-aligned approach to Managed IT Services that helps organizations in Southfield, MI, and communities across Metro Detroit reduce risk, eliminate downtime, and gain total clarity over their systems. Whether you're dealing with recurring issues, outdated infrastructure, or growing compliance demands, our team ensures you have the visibility, protection, and expert guidance necessary to scale with confidence.

Let’s transform your IT environment into a stable, secure, and predictable foundation for growth.

Get the Managed IT Services Support Your Business Needs

If you're ready to elevate your IT operations, Big Water Technologies is here to help. Our Managed IT Services deliver the governance, cybersecurity, and proactive oversight your organization needs to stay protected and productive. Whether you're in Southfield, MI, or operating across Metro Detroit, our structured approach ensures your systems are aligned with business priorities and backed by expert support every step of the way. From everyday help desk needs to advanced security and strategic planning, we provide the full-service partnership your business deserves.

Connect with our team today and take the next step toward stronger, smarter IT.

Big Water Technologies delivers high-performance, security-focused Managed IT Services built for modern organizations in Southfield, throughout Michigan, and businesses across Metro Detroit. Through the BIGview framework, we bring structure, governance, and maturity to your IT environment so your team stays productive and your data remains protected. With flexible service tiers, 24/7 support, and enterprise-grade cybersecurity, your organization gains the clarity and dependability needed for long-term success.

Your technology should always support your goals, and with Big Water Technologies, it finally can.


Choose the level that best fits your business needs and experience the BIGview difference in managed IT services.

We will proactively monitor your system, stopping problems before they begin. More than 95% of the time, we can fix any issues that do arise remotely. When necessary, we send expertly trained technicians to your location to fix the problem. BIGview Managed IT Services' capabilities allows you to detect and correct potential issues before they become a more costly issue. As your outsourced IT support partner, Big Water Technologies will also manage your other vendors as part of the service. No more dealing with the copier, HVAC, security, voice or internet vendors! We will manage those vendor relationships for you.

Big Water Technologies will evaluate your computers and network on an ongoing basis, and based on the results we find, we will offer solutions, such as improving your system, upgrading your computers, and adding products or services to enhance your productivity, all in a way that the expenses can be budgeted for appropriately.


Choose the BIGview service level that aligns with your business's operational requirements and strategic goals, and let Big Water Technologies help you optimize your IT environment with our managed IT services in Southfield, Michigan.

Client Reviews: Real & Success Stories

"Big Water technologies is one of the best companies I have ever worked with. Their wide breath of services fits well around our business instead of us having to fit into an "IT" box. Their customer service team does a great job of explaining the process of what they will be doing for us, without talking over our heads. I would highly recommend this company."

"Kudos to Big Water Tech. We have been a customer for many years. Big Water Tech has been an amazing partner. They have built and maintained our network. They are on top on any issues that come up immediately and have done all of this great work at an affordable price. We would highly recommend them."

Eric Gunderson

"Very responsive and proactive! Our experience with Big Water was exceptional. Definitely recommend for your IT needs."

Amanda J. Revels

"I have been a customer of BigWater Technologies for over 10 years. They are professional and their technicians know their stuff! They are price competitive and you will not find a better IT solutions company out there. They have taken wonderful care of our non-profit and we have been lucky to have them over the years!"

Our Big Water Tech Office in Southfield, MI:

FREQUENTLY ASKED QUESTIONS ABOUT MANAGED IT SERVICES IN SOUTHFIELD, MI

What is Managed IT Services in the IT industry?

Managed IT Services refer to the ongoing management, monitoring, and support of a company’s IT infrastructure by a third-party provider like Big Water Tech. Instead of handling technology in-house, businesses in Southfield, MI can partner with managed service providers (MSPs) to take care of their networks, data security, cloud systems, and user support. This proactive approach helps prevent downtime, improves system performance, and ensures your business technology runs efficiently at all times.

What is the difference between IT services and managed services?

The main difference lies in scope and responsibility.

IT services are often project-based, for example, setting up a new network or troubleshooting specific issues when they arise.

Managed IT Services, on the other hand, provide continuous, proactive management of your entire IT environment.

With Big Water Tech’s Managed IT Services in Southfield, MI, you get an ongoing partnership that includes system monitoring, maintenance, cybersecurity, and technical support, all designed to keep your business running smoothly around the clock.

What are fully managed IT Services?

Fully Managed IT Services mean that Big Water Tech takes complete responsibility for your organization’s technology environment. This includes everything from network monitoring and cybersecurity to cloud management, software updates, and user support. Businesses in Southfield, MI, benefit from having a dedicated IT team without the cost of hiring in-house staff. It’s a comprehensive solution that ensures your technology is secure, up-to-date, and aligned with your business goals.

How do I choose the right BIGview tier for my company?

The right tier depends on your organization’s size, internal IT capabilities, and compliance requirements. Big Water Technologies offers five BIGview tiers, from foundational IT management to advanced co-managed security, all built on the Discover → Protect → Prove framework to scale with your needs.

How quickly can Big Water Technologies respond to IT issues?

Response times depend on your selected service level:

• St. Clair Service Level: 7 AM – 5 PM, Monday–Friday

• Superior Service Level: 24×7 help desk and emergency response

All requests are handled by Michigan-based engineers who provide fast, proactive, and measurable support across Southfield, MI, and Metro Detroit.