Managed IT Services
Reliable, people-first IT services that solve problems before they disrupt you.
IT Services You Can Believe In
Affirmed Technologies offers both fully managed and co-managed IT services, built around your needs. Whether you want us to handle everything or support your internal IT team, we provide expert solutions with clear communication and patient support every step of the way.
We combine professionalism, kindness, and true technical expertise to improve your IT—not just fix it. With steady, proactive service and end-user support, we make IT easier for your business or school.
What Managed IT Services Take Care of...
Proactive IT support reduces downtime, resolves issues quickly, and ensures smooth, uninterrupted operations.
Fully or co-managed IT services tailored to your needs, backed by expert guidance.
Reliable helpdesk and on-site support delivered with patience, respect, and a strong focus on solutions.
Reliable device, server, and network management with clear, consistent support.
Honest advice and people-first IT that reduces stress and simplifies tech.
What Clients Say About Us
Peace of Mind at an Affordable Flat Monthly Fee
"Affirmed technologies has been a true blessing for us. Highly effective and extremely dedicated, responsive, reliable, and knowledgeable. Affirmed has spent the last several years serving as our intrepid technological 'whisperer' & professional developer, helping to ensure the efficacy of an organization like ours that relies heavily on a complex tech infrastructure that includes A range of windows, mac, ios and android devices. In short, we need our tech to work for our people (not the other way around), and affirmed works hard to ensure that it does."
RAFIQ KALAM ID-DIN, FOUNDER
Founder - Ember Charter Schools
A Trustworthy, Transparent Partner
"As our organization has grown over the last five years, affirmed technologies has met our growing needs by helping us develop and manage our numerous digital & technical software platforms, hardware equipment, onsite and offsite server management. Affirmed has given us a quick turn around on any technical issues that have arisen at our organization with a professional expertise that is highly appreciated. A key element for our students is be connected in the digital world and affirmed has provided us with the tools and resources for our day to day and future needs."
NILDA ARIAS, DIRECTOR OF OPERATIONS
Ember Charter Schools
One of the Best Companies Around
"When our school was looking for student devices that could be centrally managed, shiva at affirmed technologies suggested using chromebooks. He informed us of the benefits we would have moved forward and we decided to make the order through affirmed. They got us a great price for the devices and even included onsite training for our staff and administration! We purchased another set and plan to buy more in the future. Shiva's recommendation has made an enormous difference during this pandemic, we have been able to keep all of our students connected and engaged and having the ability to assist them remotely has been crucial."
RICHARD BAPPOO, IT ADMINISTRATOR
Bronx Community Charter School
Supporting Growth with Expert IT Solutions
"I cannot say enough positive things about working with shiva heeralall, owner of affirmed technologies. He is fantastic - he came to mott hall and really cleaned up our technology and managed all technology aspects with a very professional demeanor and exceptional work ethic. His tech knowledge was so very comprehensive we were able to quickly develop and plan and get working on some significant issues plaguing mott hall for several years prior. While we were transitioning from another it company, we had a major security breach with our gsuite platform. Shiva was not technically under contract yet but came in and managed the entire, very difficult process. Imagine losing all google access- documents and email- in remote instruction during covid! His customer service is fantastic - great follow up and follow through! He models a very comprehensive and supportive approach with his customer service and that trickles down to his it reps that also come to the school. He explains things to those of us that are technology challenged. He is an absolute pleasure to work with. The work that he did for mott hall in a short amount of time has been more than stellar! I highly, highly recommend shiva and affirmed technologies if your institution is looking for an it vendor/consultant."
Suzanne TRICE, DIRECTOR OF OPERATIONS
Mott Hall Charter School
How We Deliver IT Services That Actually Work
We believe great IT service comes from understanding people, not just systems. Our approach is built around communication, reliability, and solutions that make a lasting impact—without confusion, delay, or unnecessary complexity.
Clear Communication
We explain everything we do in plain language so you’re never left guessing. Whether you need help desk support or project planning, we keep things simple, honest, and easy to understand for you and your team from start to finish.
Consistent Results
We don’t bounce between quick fixes. We build systems that run better and stay that way. From proactive maintenance to strategic improvements, our focus is on keeping your tech working smoothly over time.
Patient Support
We treat every user with kindness and professionalism. No matter the issue, we stay calm, listen carefully, and help users feel supported, respected, and confident while we solve the problem fully and for good.
Reliable Partnership
Whether we’re your full IT team or working with your internal staff, we’re always dependable. You can count on fast response times, expert help, and real follow-through from people who know your systems.
Why You Might Need Help with Your Tech...
Even the best internal teams can get overwhelmed. IT problems pile up fast—outdated systems, user complaints, or security risks—slowing down your operations and eating up valuable time you don’t have to spare.
Whether you’re missing in-house expertise or just need backup during busy seasons, Affirmed Technologies fills the gaps. We make sure nothing falls through the cracks with proactive service and consistent, people-first support.
Why Choose Us to Help?
We don’t just provide IT services—we build real relationships. Our team takes the time to understand your systems, your users, and your goals so we can deliver support that truly fits.
From co-managed assistance to fully managed solutions, we handle IT with patience, honesty, and precision. Our commitment to clear communication and long-term reliability sets us apart from other providers in the area.
Managed IT
Complete Support For All Your Technology Needs
We take full ownership of your technology—from helpdesk and device management to security and backups. With Affirmed Technologies, you get a responsive team that handles it all, so you can focus on running your business or school without tech interruptions or confusion.
Here’s what your business gains when our team fully handles your IT from top to bottom, with clear, ongoing support:
Proactive maintenance that stops disruptions before they impact productivity or performance.
Rapid, respectful user support that reduces downtime and keeps your team working efficiently.
Clear reporting, expert decisions, and planning that help your systems scale as you grow.
Co Managed IT
Extra Help That Strengthens Your Internal IT Team
When your internal IT staff needs backup, we step in with expert tools and support. Our co-managed service is flexible, dependable, and designed to complement your existing capabilities. We provide exactly what your team needs—nothing more, nothing less.
Here’s what your internal IT team can expect when we provide steady, expert backup and dependable day-to-day support:
Reliable overflow support that reduces workload and helps keep projects and users on track.
Advanced escalation help when your team faces complex technical challenges or downtime.
Access to industry tools, planning support, and resources without overextending your staff.
Why Businesses Rely On Us
Affirmed Technologies earns long-term trust by showing up, following through, and making IT easier for real people—not just technical teams. We don’t just fix things—we support your staff, prevent problems, and deliver consistent, high-quality service every step of the way.
Follow-Through Matters
We don’t make empty promises or drop the ball. When we say we’ll do something, we get it done—fully, correctly, and on time. Our clients rely on us because we’re consistent, accountable, and always focused on delivering what was agreed.
User Experience Focus
Technology isn’t just about devices—it’s about people using them. That’s why our IT services are designed with your end users in mind. We resolve their issues with patience, reduce their stress, and help them stay productive and confident at work.
Smart, Scalable Tools
We bring professional-grade solutions that grow with your business or school. From device rollouts to network improvements, everything we implement is chosen with long-term value and ease of use in mind—not just short-term fixes.
Gaps Get Filled Fast
We step in where others fall short. Whether you're understaffed, overworked, or just stretched thin, our team fills the critical gaps with clarity, urgency, and skill. That means fewer delays, fewer missed issues, and better overall performance.
FAQs About Our Managed IT Services
Does the monthly service fee include new software licenses or hardware purchases?
No. Your monthly fee covers our services—monitoring, maintenance, and support—not the cost of new equipment or software. Any new purchases are separate, but we’ll help you find the right solutions at the best value.
How do we get in touch when we need help?
You can contact us by phone, email, or through our online ticket system. We respond promptly and keep communication straightforward.
Will I lose control over our systems if we work with your IT company?
No. You maintain full decision-making authority. We handle the technical work, but you choose how involved you want to be and make the final calls on policies or changes.
Is it safe to give your IT company access to our network and data?
Any outside access carries some risk, but we follow strict security protocols and use industry-standard protections. Our approach reduces your overall exposure compared to managing everything internally without specialized expertise.
Will working with your IT company mean we have to upgrade all our hardware and software?
Not if it’s not necessary. We work with what you have unless something is outdated or poses a security risk. In that case, we’ll recommend practical upgrades or updates.
How much do I need to be involved once we partner with your IT company?
You set your level of involvement. Some clients prefer regular input, others let us handle everything behind the scenes. We provide periodic reviews so you always know what’s happening without needing to manage daily IT tasks yourself.